Mypurmist Troubleshooting Guide | Mypurmist Free Steam Inhaler FAQs

Record which blue lights are flashing. Then just let the device sit for a few minutes and simply turn it back on. If it still does not turn on, turn the device upside down over a sink, and drain out any water that may have escaped to the base of the device. Then wait a few minutes, make sure you put in mypurmist ultrapure sterile water (do not overfill), and turn the device on. If this problem persists please go to Support in website.

Please make sure the power cord is properly inserted into the white power supply box on one end and is in a working outlet in the other end. Do you see a green light on the power supply box? If so, then the device should work. If it still does not, please go to Support in website.

Please plug in the charger and charge the device. The device will not work while it is charging.

Looks like the device may have been overfilled. Turn the device upside down over a sink and drain out all the water that may have escaped to the base of the device. Then wait a few minutes, make sure you put in mypurmist ultrapure sterile water (do not overfill), and turn the device on.

The steady red light is an indicator for water out. However, at times a red light may come prematurely. In such cases the water level may need to be adjusted (add water) or the device needs to be reset. Do not refrigerate the water used in the device.

Your device is working properly. Each time after the device is turned OFF, a fan will run for 10 min to dry all the internal parts of the device. The red light will only come on if the water needs to be refilled. Whether your session is 10, 15, or 25 minutes long the fan will always dry the device after you are finished. mypurmist was designed to make your steaming experience convenient and seamlessly integrated into your life!

mypurmist free has detected impurities in the water, and will not turn on to avoid damage to the device. Only use mypurmist ultrapure sterile water with mypurmist free to get the ultrapure advantage (germ free, allergen free, pollutant free) and for long-term performance of the device. Once the wrong water is put in the device, a user is unable to take it out. Please go to Support in website.

Your mypurmist free device needs to be charged. It will take ~2 hours to charge the device fully. The red light will turn to green when fully charged.

We have designed the product so that the water feeding mechanism lasts for a long time - reason we also offer a 2 year warranty when you register the device. However, this water feeding mechanism sometimes needs to be primed initially or after a long time in storage.  In such cases leave the water in the device for 2 hours or preferably overnight. As a precaution and to ensure that the water system is primed at all times, make sure that you always have water in the device while it's not in use. If the device shows red light during subsequent uses, simply wait a few seconds for the light to turn off and turn the device back on, and it should start working again. If the problem is not resolved, then please call our Technical Support at 1300 121 316

The mypurmist free is out of water. Even though you may tilt the device and see some water in the window, it is time to refill the device with ultrapure sterile water. Take one refill of 30 mL of ultrapure sterile water (do not use any other water), twist off the top, insert spout in the water fill port. Squeeze repeatedly until empty.

This means that the mypurmist system is not working. Please go to Support in website.

The flashing red light means that you will have to wait 30 seconds for the unit to come back on, as it's cooling down. This is the top light.

If your mypurmist system is not working, please go to Support in website.