mypurmist^® Delivery, Payment , Gurantee and Warranty

Delivery Policy

All orders are shipped within 2 business days from date of order. Please choose desired route of shipping.

• Standard (ground) will typically take up to 15 business days from date of order (depending on state and regional locations).
• Shipping to P.O. Box may take longer.

Payment Information

You can pay by Visa, MasterCard, Paypal, Afterpay, Zip Pay or direct transfer of funds to Mypurmist Australia account. All payments in full should include P&H (if applicable).

Order and Shipping Confirmation

After you make a purchase on our web site, you will receive an E-mail confirmation containing your order information within a few hours.

Guarantee (100% Risk Free Returns)*

You have nothing to lose in trying any mypurmist device. We are happy to offer a 14-day, 100% money back guarantee on any mypurmist device purchased directly from mypurmist.com.au store. See terms and conditions outlined below. mypurmist also comes with a standard one-year warranty (see Warranty). The cost of return shipping is your responsibility.

If after using mypurmist for at least 14 days, you are not 100% satisfied with your mypurmist device, we will refund the full product price less the value of the cost of the standard 8 x refills which will be deducted from the refund. The mypurmist must be returned undamaged in original condition with packaging in original undamaged condition. The cost of return shipping is your responsibility. We reserve the right to reject any item we believe is damaged or not in original condition. A restocking fee of $75 will be charged on any return.

Simply email us at info@mypurmist.com.au and we will set you up for a return and provide an RA number.

If you choose to return mypurmist before you've used the unit then we will still gladly refund your purchase price less a restocking fee of $75 and the cost of return shipping is your responsibility. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. mypurmist does not assume responsibility for lost or stolen product being returned for a refund without an RA number. Upon return, credit will be applied back to your original card.

Please note that mypurmist does not permit the return of or offer refunds for:

• Products purchased from a third party. Immediate refund may be available by returning your mypurmist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
• Any accessories.
• Products returned without a valid itemized receipt.
• Shipping charges or return labels for accessories.

Warranty

At mypurmist we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications.

Any mypurmist device comes with a standard one-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product.

Register and upgrade to two-year warranty

Note: Applies ONLY to mypurmist free cordless ultrapure and mypurmist 2. Register your mypurmist free cordless ultrapure device and mypurmist 2 and automatically get upgraded to a two-year warranty. To register visit https://www.mypurmist.com.au/warranty-registration.

mypurmist free and MyPurmist 2 must be only used with mypurmist ultrapure sterile water available in a box of 20 refills good for 40 sessions. Every mypurmist ultrapure sterile water refill is packaged in a sealed container guaranteeing superior, long-term performance of your device, while providing convenience and portability. mypurmist ultrapure sterile water refills are required for mypurmist free cordless ultrapure device and mypurmist 2 to not void the warranty. This also provides pure warm therapeutic mist — free from allergens, germs, irritants, and pollutants.

Using any additives in the water reservoir, any other liquid or water with minerals (e.g. bottled, purified or boiled water) will damage the device and will void the warranty.

If a mypurmist free or mypurmist 2 is faulty or does not work, it needs to be returned to us for analysis and servicing. The cost of return shiping is your responsibility.

If a warranty claim is valid, we will replace the product at no cost to you. We will reimburse the shipping costs for the mypurmist that had been sent for testing and will also pay for shipping to send the device back to you after repair or with a new replacement as appropriate.

Please contact us at info@mypurmist.com.au for fastest service.

Before contacting us please always first refer to the troubleshooting section here.

Return Information**

As part of our risk free Guarantee, If after using mypurmist for at least 14 days, you are not 100% satisfied with your mypurmist device, we will refund the full product price less the cost of 8 x standard refills which will be deducted. The mypurmist must be returned undamaged with packaging in original condition. The cost of return shipping is your responsibility. mypurmist must be returned in original condition with no damage to product or packaging. We reserve the right to reject any item we believe is damaged or not in original condition. A restocking fee of $75 will apply to all returns.

Upon return, credit will be applied back to your original card, if purchased directly from mypurmist.com.au or via phone.

Please note that mypurmist Pty Ltd does not permit the return of or offer refunds for:

• Products purchased from a third party. Immediate refund may be available by returning your mypurmist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
• Any accessories that have been opened.
• Products returned without a valid itemized receipt.
• Shipping charges or return labels for accessories.

If the product needs to be replaced due to a manufacturer's defect, please immediately contact our Warranty line directly by emailing us at info@mypurmist.com.au.

Products returned without an RA (Return Authorization) number will not be accepted. The RA number must be obtained from info@mypurmist.com.au, if the customer is returning a package at his/her own cost without a return label provided by us. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. mypurmist does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

Note: mypurmist recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to mypurmist or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

* Only available to addresses in the Australia.
** Customers outside Australia must return the malfunctioning device at their own cost. Mypurmist is not responsible for custom duties and fees and all applicable local taxes.