The small amount of water in the reservoir after 20-25 min of use is normal. We do not want the unit to go completely dry - so we have the machine shut off after approximately 25 min of use.  The water from the reservoir will go through the heater the next time you use it and make the steam/mist germ free. So there is no risk in leaving the water in the reservoir. Only if you plan on not using mypurmist for two weeks, then we recommend you run the unit till it is completely dry

No. Saline and many essential oils contain minerals that will damage the device and void the warranty.

Yes, please go to the Shop to choose your accessories. When you go to the Shop, first filter by product (inhaler) at the very top to ensure the correct accessories are ordered.

Yes, you can leave the water in the reservoir. If you do not plan to use mypurmist for two weeks and want to store it, then please have the device continue to run till all of the water in the device is used up.

No, you cannot use mypurmist free when it is charging. It takes approx. 2 hours to charge mypurmist free, after which you have the freedom to use it anywhere, anytime.

Use the product where you can comfortably hold the device. You can be lying down at a slight angle (with a pillow or two).

Yes, mypurmist can be used anywhere in the world. You may need to purchase a standard travel adapter for your charger.

The battery for mypurmist free should last for several years. Please register your product via the Bluetooth app or on our website www.mypurmist.com.au, and this will extend your warranty to 2 years.We will replace or repair the device if the issue is a manufacturing related fault during this period (including the battery). The battery is not a user serviceable part.  Please contact our customer service for more information.

You can store the unit in its storage bag when it is not being used often. Make sure to store in a safe place where it won't be damaged. It's best to store the unit after all the water is used.

The HEPA filter was designed to last the lifetime of the device, but can be replaced under extenuating circumstances, e.g. use of mypurmist free in a very polluted environment, and in the HEPA mode only for very extended time. Please contact our customer service for more information.

Once a battery is fully charged, it provides ~30 minutes of use (2 sessions), which is consistent with the use of 1 refill of ultrapure sterile water. When the battery is fully charged, you will see a green light at the top of the lower button. You can also use the device even if it is not fully charged. The amount of time will vary based on extent of the charge. When turned on, the battery level indicator is the bottom button. See instruction manual for further details.

One refill of mypurmist Ultrapure Sterile Water (30 mL) is all that you need for 30 minutes of use (2 sessions). mypurmist Ultrapure Sterile Water is available in a convenient 20 pack of 30ml refills. These refills are easy to carry - even on an airplane. This allows you to use mypurmist free cordless ultrapure literally anywhere, anytime - indoors or outdoors!

You can use mypurmist as often, or as long as you like, since it is 100% natural. A full water reservoir provides approximately 30 minutes of use. Many patients will use mypurmist for 15 minutes just before sleeping for more restful sleep. For most optimal results we recommend using mypurmist once in the morning and once before bed for 10-15 minutes each. Best is for you to try different durations to see what is most optimal for you. Generally speaking using mypurmist more often will provide you the consistent benefits of humidification.

mypurmist has a toggle to control the temperature in a comfortable 37.7°C to 46.1°C range. Please see the user manual for specifics.

A red light is an indicator for "water out". To continue using mypurmist, simply add more water and press the ON button. Please see the appropriate user manual for specifics.

The device will always turn off on its own if you forget to turn off mypurmist. First, the mypurmist device will keep running till all the water in the device is used up after which it will go into an automatic drying cycle for 10 minutes. 

Simply press the power ON/OFF button and set the device aside. The red light will not turn on, but the drying cycle will be triggered and the unit will shut itself off automatically once it's dry. If you want to continue your session, just press the power ON button again and enjoy the steam. You do not need to wait for the 10-minute drying cycle to complete. Simply press the power ON button when you are ready! It's that easy!

The fan continues to run for 10 minutes to dry the inside of the mypurmist unit. This keeps the inside of the unit dry.

Record which blue lights are flashing. Then just let the device sit for a few minutes and simply turn it back on. If it still does not turn on, turn the device upside down over a sink, and drain out any water that may have escaped to the base of the device. Then wait a few minutes, make sure you put in mypurmist ultrapure sterile water (do not overfill), and turn the device on. If this problem persists please go to Support in website.

Please make sure the power cord is properly inserted into the white power supply box on one end and is in a working outlet in the other end. Do you see a green light on the power supply box? If so, then the device should work. If it still does not, please go to Support in website.

Please plug in the charger and charge the device. The device will not work while it is charging.

Looks like the device may have been overfilled. Turn the device upside down over a sink and drain out all the water that may have escaped to the base of the device. Then wait a few minutes, make sure you put in mypurmist ultrapure sterile water (do not overfill), and turn the device on.

The steady red light is an indicator for water out. However, at times a red light may come prematurely. In such cases the water level may need to be adjusted (add water) or the device needs to be reset. Do not refrigerate the water used in the device.

Your device is working properly. Each time after the device is turned OFF, a fan will run for 10 min to dry all the internal parts of the device. The red light will only come on if the water needs to be refilled. Whether your session is 10, 15, or 25 minutes long the fan will always dry the device after you are finished. mypurmist was designed to make your steaming experience convenient and seamlessly integrated into your life!

mypurmist free has detected impurities in the water, and will not turn on to avoid damage to the device. Only use mypurmist ultrapure sterile water with mypurmist free to get the ultrapure advantage (germ free, allergen free, pollutant free) and for long-term performance of the device. Once the wrong water is put in the device, a user is unable to take it out. Please go to Support in website.

Your mypurmist free device needs to be charged. It will take ~2 hours to charge the device fully. The red light will turn to green when fully charged.

We have designed the product so that the water feeding mechanism lasts for a long time - reason we also offer a 2 year warranty when you register the device. However, this water feeding mechanism sometimes needs to be primed initially or after a long time in storage.  In such cases leave the water in the device for 2 hours or preferably overnight. As a precaution and to ensure that the water system is primed at all times, make sure that you always have water in the device while it's not in use. If the device shows red light during subsequent uses, simply wait a few seconds for the light to turn off and turn the device back on, and it should start working again. If the problem is not resolved, then please call our Technical Support at 1300 121 316

The mypurmist free is out of water. Even though you may tilt the device and see some water in the window, it is time to refill the device with ultrapure sterile water. Take one refill of 30 mL of ultrapure sterile water (do not use any other water), twist off the top, insert spout in the water fill port. Squeeze repeatedly until empty.

This means that the mypurmist system is not working. Please go to Support in website.

The flashing red light means that you will have to wait 30 seconds for the unit to come back on, as it's cooling down. This is the top light.

If your mypurmist system is not working, please go to Support in website.

No. Do not put the unit in water or under running water at any time.

No. Your latex-free medical grade mask should only be hand washed with warm water and soap.

We suggest wiping down the outside of the product with a dry cloth before storing for longer periods of time. If the outside of your mypurmist gets dirty, use a warm damp cloth dipped in soapy water to gently wipe the outside of the unit. Do not submerge your mypurmist in water. To prevent germs from spreading, wipe masks down with warm soapy water and dry before storing. We recommend that everyone that uses mypurmist have his or her own mask. Be sure to drain all of the water out of your mypurmist and wait until it has run through the automatic drying cycle before storing. This helps to prevent mould growth on the inside of the unit.

mypurmist can provide symptomatic relief for any of the above symptoms. However, for any other symptoms you can use mypurmist if you believe humidification would be useful for alleviating those symptoms. mypurmist provides the most efficient form of humidification and is very easy to use. So, if you are looking for humidification, mypurmist is very likely to be an exceptional option.

mypurmist provides directed humidification and will effectively rinse out the nasal passage. By removing an irritant quickly from the nasal passage, you will prevent congestion caused by inflammation of the passages. Using mypurmist as quickly as possible right after exposure to an irritant, including dust, is the best way to avoid inflammation and congestion.

If you are very congested, you may feel more stuffy after using mypurmist. This is normal as the steam is working its way in. Regular use (10-15 minutes in the morning and at night before bedtime) is highly recommended to promote normal breathing.

Yes, mypurmist is recommended by doctors in the USA and received rave reviews on leading doctor shows. In addition, medical institutions like Harvard Medical School, Cleveland Clinic, National Institute of Health (NIH), Columbia University Medical Center, and Kaiser Permanente recommend use of steam for symptomatic relief. mypurmist is the world's most advanced steam inhaler utilizing patented Capillary Force Vaporizer technology previously only available in FDA cleared hospital ventilator humidifiers.

Humidifiers will create humidity in the entire room. Normal recommendation is to keep the room approximately 40% humid. High humidity causes mold in the room that can make your symptoms even worse. However, mypurmist is directed humidity, so it will only provide humidity where you need it and will not humidify the room. This can in turn help the inflammation and congestion that you may have because of mould allergies.

mypurmist free provides our unique ULTRAPURE ADVANTAGE : Instant natural pure steam is generated by combining the purest sterilized water commercially available with our patented Capillary Force Vaporizer (CFV) steam device. The pure steam is cooled with air that passes through a medical-grade HEPA filter, resulting in the purest form of therapeutic warm mist -effectively free from germs, allergens, irritants and pollutants. A level of purity that is only available with mypurmist free.

mypurmist relieves the inflammation and congestion of your sinuses, alleviates mucous membrane dryness; and helps keep nasal passages moist and clean.

mypurmist can provide symptomatic relief for:

• Allergies
• Sinusitis - sinus infections
• Colds
• Flu
• Laryngitis
• Nasal, sinus and chest congestion
• Coughs
• Parched or dry throat
• Lessening mucus production
• Discomfort from sore throat
• Sinus headache

mypurmist provides symptomatic relief of allergies by washing away irritants and allergens with regular use.  For specific allergies, please consult a healthcare professional.

We know that allergies or sinus infections affect the sense of smell. mypurmist will improve the symptoms of congestion due to allergies and sinus infections that may also improve the sense of smell.

Nasal irrigation is very uncomfortable and many users also experience a gag reflex. It expels the mucus and is useful only for the nasal passage. mypurmist on the other hand is very soothing and melts away the mucus while keeping your nasal passages moist and clean.  mypurmist is easy to use, is instantly ready whenever you are - requires no waiting, no preparation and no cleanup. It is also germ free, allergen free, and pollutant free.

Unlike other steam inhalers, mypurmist reinvents steam therapy utilizing breakthrough patented Capillary Force Vaporizer (CFV) hospital technology*. mypurmist is the world's most advanced steam inhaler setting a new standard for effectiveness, safety, purity, convenience, and ease of use. mypurmist  provides instant, targeted, and directed 100% humidity right where and when you need it (and nowhere else) without the presence of boiling water. mypurmist allows the user to adjust the temperature to their liking within a comfortable range of 37.7°C to 46.1°C. mypurmist provides superb relief from inflammation and congestion caused by allergies, sinus infections, the common cold, and flu. 

*CFV technology as used in FDA-cleared PARI Hydrate Omni humidifiers for hospital ventilator therapy.

No. While a room humidifier adds moisture to a room by releasing mist into the air, mypurmist provides warm, direct humidification to the sinuses, which thins mucus so you can breathe easier and in comfort. Or inhale through the mouth to bring soothing warm mist to the throat to calm a cough or other upper respiratory conditions. Most humidifiers have to be cleaned regularly and steam humidifiers always have unsafe scalding hot water. mypurmist on the other hand has no boiling water and is germ free, allergen free, and pollutant free

72% of mypurmist users no longer use or use less of humidifiers." mypurmist User Survey, February 2017 (N=1503)

mypurmist is very soothing and comfortable. With regular use you will be able to breathe easier and sleep better. Over time you will be able to determine how to adjust other therapies including neti-pot and/or decreasing the need for sinus medications (please consult a healthcare professional).

"92% of mypurmist users could breathe better and sleep better."

"75% of mypurmist users no longer use or use less of Neti-Pot."

- mypurmist User Survey, February 2017 (N=1503).

"92% of mypurmist users could breathe better and sleep better."

"61 - 75% of mypurmist users no longer use or use less of humidifiers, saline sprays or drops, Neti-Pot, OTC drugs, Rx drugs and herbal/natural remedies."

- mypurmist User Survey, February 2017 (N=1503) 

mypurmist^® reinvents steam therapy utilizing breakthrough patented Capillary Force Vaporizer (CFV) hospital technology*. mypurmist provides instant, targeted, and directed 100% humidity right where you need it and nowhere else, providing superb relief from inflammation and congestion caused by allergies, sinus infections, the common cold, and flu. Steam is a doctor recommended natural decongestant used by millions and mypurmist is the world's most advanced steam inhaler making steam delivery effective, safe, and easy. mypurmist is 100% natural drug-free solution to your sinus and upper repiratory symptoms. mypurmist sets a new standard for effectiveness, safety, purity, convenience, and ease of use. mypurmist provides instant fine mist that penetrates deep into your sinuses, nose, and throat effectively washing away irritants and allergens. 

 *CFV technology as used in FDA-cleared PARI Hydrate Omni humidifiers for hospital ventilator therapy.

Drugs can leave you drowsy or have side effects. Many users of mypurmist have told us that they are able to reduce and often stop the use of other therapies for symptom relief. mypurmist is a 100% natural, drug-free solution to managing your symptoms (please consult your healthcare professional regarding use of drugs).

"92% of mypurmist users could breathe better and sleep better"

"70% of mypurmist users no longer use or use less of OTC and 61% no longer use or use less of prescription drugs."

-       mypurmist User Survey, February 2017 (N=1503)

Currently we have a Eucalyptus & Peppermint ScentPad (50% Eucalyptus & 50% Peppermint; double distilled essential oils). mypurmist ScentPad was specifically designed to work effectively with the steam from mypurmist to release soothing aromatic Eucalyptus and fresh Peppermint vapours for non-medicated comfort and a peaceful night's rest. At this time there are no other oils available.

Steam delivers fast, natural relief from sinus congestion, colds and allergies. mypurmist ScentPad is designed to work effectively with the steam from mypurmist to release soothing aromatic Eucalyptus and fresh Peppermint vapours for non-medicated comfort and a peaceful night's rest. However, if you have questions regarding the use of essential oils for your particular condition, we suggest you consult with your physician or health care provider.

One reservoir may be used multiple times in the course of a day. As the oil evaporates, the aroma will become more faint toward the end of the day.

If you do not see oil leaving the reservoir after pressing the blister a couple of times, then press all corners on the reservoir to make sure the blister is properly pierced. The natural Eucalyptus and Peppermint essential oil will release soothing aromatic vapours for non-medicated comfort and a peaceful night's rest.

mypurmist ScentPad should fit snugly on your mypurmist device. On mypurmist free cordless ultrapure steam inhaler, the ScentPad is inserted in the air holes under the mask and should fit snugly very easily.

mypurmist ScentPad uses the highest quality double distilled essential oils sourced from Asia. The only ingredients used are 99.9% essential oils in equal amounts of Eucalyptus Globulus and Peppermint (Mentha Arvensis) oils. The last 0.1% is 100% pure and natural beta carotene colour to facilitate seeing the oil. The colour is not transmitted beyond the pad so only the essential oils reach you. The ingredients and their respective ratios have been developed by mypurmist in collaboration with experts in the field and feedback from customers to provide a soothing and fresh aroma when used with mypurmist.

mypurmist ScentPad uses 100% Beta Carotene to give the essential oil the deep yellow colour. Beta Carotine is a strongly coloured red-orange pigment abundant in plants and fruits. It is the substance in carrots, pumpkins, and sweet potatoes that colours them orange.

mypurmist® reinvents steam therapy utilizing breakthrough patented Capillary Force Vaporizer (CFV) hospital technology*. mypurmist provides instant, targeted, and directed 100% humidity right where and when you need it and nowhere else, providing superb relief from inflammation and congestion caused by allergies, sinus infections, the common cold, and flu. Steam is a doctor recommended natural decongestant used by millions and mypurmist is the world's most advanced steam inhaler making steam delivery effective, safe, and easy. mypurmist is 100% natural drug-free solution to all your sinus and upper respiratory symptoms. mypurmist sets a new standard for effectiveness, safety, purity, convenience, and ease of use. mypurmist provides instant fine mist that penetrates deep into your sinuses, nose, and throat effectively washing away irritants and allergens.

At present there is one mypurmist product available: mypurmist free, which is a cordless ultrapure steam inhaler

*CFV technology as used in FDA-cleared PARI Hydrate Omni humidifiers for hospital ventilator therapy.

Steam from mypurmist is instant so you don't have to wait. It provides instant fine therapeutic mist that penetrates deep into your sinuses, nose, and throat for superb relief. This provides direct and maximum humidity where you need it (and nowhere else). Additionally, mypurmist has temperature controls that allow you to decide how warm you want your mist to be. The temperature range of mypurmist is a comfortable 37.7°C - 46.1°C, which will not burn you even at the highest setting. Even though the instant fine mist may not be very visible to the naked eye, the best way to see that there is enough steam is to turn on mypurmist with the mask on and see the mask clouding up within a few seconds.

Steam has been used for decades to provide therapeutic benefits to the upper respiratory system. Steam inhalation is a natural and effective treatment for respiratory conditions and is highly recommended for treatment of the common cold, sinusitis, allergies and laryngitis. Steam relieves inflammation and congestion of upper respiratory mucous membranes, it moistens dry nasal passages, thins and loosens mucus for easier elimination and helps clear congestion. Inhaling steam also helps to relax muscles, thereby relieving coughing. mypurmist is the world's most advanced steam inhaler making steam delivery effective, safe, and easy. mypurmist has harnessed and maximized the therapeutic power of steam in a simple handheld device that is easy to use.

mypurmist must only be used with mypurmist ultrapure sterile water refills. Using any other type of water will void your warranty.

mypurmist ultrapure sterile water, which is available in convenient 20 pack of 30ml ampules can be purchased either on our website or at select retailers. mypurmist uses only 30ml of water to generate 30 minutes (2 sessions) of 100% natural therapeutic mist that effectively is germ free, allergen free, irritant free, and pollutant free. This gives you the ultrapure advantage, which is only available with mypurmist free. Do not use any other water in mypurmist free.

You can have warm natural therapeutic mist relieving your symptoms in seconds! mypurmist is a handheld device, so you can use it anytime, anywhere - while watching TV, reading a book, at work, relaxing in the park, or playing a round of golf with your friends. It also has a self-cleaning mechanism so no maintenance is needed. mypurmist requires no waiting, no preparation, and no cleaning!

YES! mypurmist free is cordless and powered by rechargeable lithium ion batteries.

There is no presence of boiling water in mypurmist. That is why you can turn the device upside down and not a drop of hot water will come out. This is the only steam inhaler where this is possible. It is made possible due to the patented Capillary Force Vaporizer (CFV) technology. This is one of the many reasons mypurmist is the world's most advanced steam inhaler.

mypurmist has multiple safety features built into the device. Utilizing a powerful microprocessor to monitor and adjust/stop the device as needed in order to ensure that the device provides instant fine germ-free mist at a comfortable temperature between 37.7°C - 46.1°C with no boiling water. An automatic drying cycle also means you don't have to clean it and can get on with your day.

CLICK HERE to download Quick Start Guide (PDF)

CLICK HERE to download the mypurmist free cordless ultrapure User Manual. (PDF)

At mypurmist we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications.

Any mypurmist device comes with a standard one-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product. 

Register and upgrade to two-year warranty. You must register within 1 month from date of purchase.

NOTE: Applies ONLY to mypurmist cordless ultrapure! Register your mypurmist cordless ultrapure device and automatically get upgraded to a two-year warranty. To register visit https://www.mypurmist.com.au/warranty-registration.

Using mypurmist ultrapure sterile water is required for mypurmist cordless ultrapure device to not void the warranty. mypurmist ultrapure sterile water is available in a box of 20 refills good for 40 sessions. Every mypurmist ultrapure sterile water refill is packaged in a sealed container guaranteeing superior, long-term performance of your device, while providing convenience and portability. This also provides pure warm therapeutic mist free from allergens, germs, irritants, and pollutants.

Using any additives in the water reservoir, any other liquid or water with minerals (e.g. bottled, purified or boiled water) will damage the device and will void the warranty.

Once the wrong water is put in the device, the Mpurmist cannot be serviced or repaired.

Should you encounter problems with your Mypurmist that cannot be resolved by following the troubleshooting steps, the unit should be sent back to us for service or repair. The cost of return shipping is your responsibility. If a warranty claim is valid, we will replace the product at no cost to you and will also pay for shipping to send the device back to you after repair or with a new replacement as appropriate.

Please contact us at info@mypurmist.com.au for fastest service. Or call us at 1300 121 316 Mon-Fri. Retain your receipt to prove warranty. This warranty gives you specific legal rights, as well as other rights that may vary from state to state.

* Only available to addresses in Australia

** Customers outside Australia. must return the malfunctioning device at their own cost and are responsible for the shipping cost of the replacement unit. mypurmist is not responsible for duty and customs fees.

As part of our risk free Guarantee, If after using mypurmist for at least 14 days, you are not 100% satisfied with your mypurmist device, we will refund the full product price less the cost of 8 x standard refills which will be deducted. The mypurmist must be returned undamaged with packaging in original condition. The cost of return shipping is your responsibility. mypurmist must be returned in original condition with no damage to product or packaging. We reserve the right to reject any item we believe is damaged or not in original condition. A restocking fee of $75 will apply to all returns.

Upon return, credit will be applied back to your original card, if purchased directly from mypurmist.com.au or via phone.

Please note that mypurmist Pty Ltd does not permit the return of or offer refunds for:

• Products purchased from a third party. Immediate refund may be available by returning your mypurmist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
• Any accessories that have been opened.
• Products returned without a valid itemized receipt.
• Shipping charges or return labels for accessories.

If the product needs to be replaced due to a manufacturer's defect, please immediately contact our Warranty line directly by emailing us at info@mypurmist.com.au.

Products returned without an RA (Return Authorization) number will not be accepted. The RA number must be obtained from info@mypurmist.com.au, if the customer is returning a package at his/her own cost without a return label provided by us. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. mypurmist does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

Note: mypurmist recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to mypurmist or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

* Only available to addresses in the Australia.
** Customers outside Australia must return the malfunctioning device at their own cost. Mypurmist is not responsible for custom duties and fees and all applicable local taxes.